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Bob Kraft
Middleburg, Virginia
USA
To Everyone at EPN:
Thanks so much for all your help in buying our house. At every step, your entire staff had every aspect of the sale covered. Your efficiency and always helpful attitude has been extremely appreciated and ensures that we will always return to you in the future. What seemed impossible to accomplish, from finding the right house - to taking care of all legal procedures - to renovation, was effortless on our part and solely due to your obvious knowledge of your work and your total professionalism.
Susan Kraft
Middleburg, Virginia
USA
I just want to thank you so much for your tireless effort on our behalf in finding the perfect house for us and handling the myriad of details involved in the purchase. Retiring in Italy was long a dream for my husband and myself, but how to go about making it a reality seemed impossible - unable to speak Italian, living so far away.....I still can’t believe how easily you made it happen. We had some very unhappy experiences with other real estate agencies, but from the first day we spoke, we knew that Euro-Property Network was by far the best agency to represent us. From our first contact, everyone associated with EPN was extremely helpful, courteous, generous with their time and completely professional. You patiently listened to what we wanted and within a few months found the house that was exactly right for our needs. With your help, we were able to effortlessly complete the transaction and accomplish what we could never have done on our own. Without any hesitation, I wholeheartedly recommend EPN, and do so every chance I get. You are not only generous in spirit, but also without competition in competency and service.
Catherine Thomas
London
EPN, well, where to start......
Perhaps one of the best compliments I can pay you all is that you have been fun to deal with. From the word go with Alex over here, through Anthony and James, your offices there, you have been delightful. The enthusiasm for the country and the buildings shines through. A nice human company.
Rita and Jon
London
UK
Purchasing real estate in a foreign country, in a different language and with different laws and customs could have been quite daunting. But luckily we came across EPN early on in our search. Having now purchased our Italian vacation home through EPN, Ltd., we could not imagine how we would have gone about it any other way. And still been excited about the project! We have found your assistance with the search, the negotiation and the purchase to be invaluable. Somehow, you and your staff make all of the possible stumbling blocks simply disappear. When we retell our "buying-a-possible-house-in-Italy" story, it almost sounds too easy. Makes you want to do it again! Thanks so much for making what can be a nightmare on one’s own turf an exciting endeavor!
Mike and Sue Garland
London
Having arrived home we are finding it increasingly difficult to believe that we have finally taken the plunge and at last acquired our Italian holiday home. Many thanks to you both for making it happen. Without your help we would never have viewed enough properties to make our choice with such certainty and we certainly would not have faced the idiosyncrasies of the Italian legal system with such confidence without the experience of those who have seen it many times before. Once again, many thanks for all your help and we look forward to seeing you in the summer. We hope with your further help, that the building work will be completed by then.
Graeme and Catherine Thomson
SanSepolcro
Italy
Dear EPN,
This is a brief letter of thanks for all your work and help in turning our dreams of a house in Tuscany into a reality. Throughout the process EPN has been a model of helpfulness, responsiveness, friendliness and professionalism. Having previously attempted (with mounting frustration) to deal with other agents in Italian real estate, this praise is no overstatement.
As you will recall, when we first began the hunt for our Tuscan house we were living in Hong Kong. For many people, this kind of geographical and time zone difference would alone have been enough to render the project impractical. However, thanks both to your excellent web-site and your unfailing willingness to be available by phone and fax for our questions and concerns, it is hard to imagine that things could have gone more smoothly.
We must also thank your for the time and effort you dedicated to us during our house-hunting trip to Italy. We only had one week to spare and, not speaking any Italian, an ambitious goal. Too many agents (and not just in Italy!) seem to treat the customer as simply an impersonal sales target, but not EPN. Instead, you demonstrated the utmost concern in making sure we not only found what we were looking for but (possibly more importantly) that we understood the pros, cons, and pitfalls of each property we looked at along the way. The end result has been we now own a property exceeding even our dreams. For personal attention and service EPN has no equal in our experience.
Finally, we would like to add two points:
Much has been written and said about the bureaucratic and legislative minefield surrounding property buying in Italy. While not doubting any of the difficulties, thanks to EPN steering us through we never encountered any of them.
Sadly, even more has been written about practices, reliability, and speed of Italian builders. Again, while not doubting the veracity of the writers, we can only say that the architect and building teams EPN recommended to us and contracted for us have been nothing other than hard working, thorough, skilled, and reliable. The restoration work has been to the highest standard, on time and on budget. What more can one ask for? Perhaps one day we shall have to write a book about it. Or do happy endings sell well enough?
Many thanks and best regards,
Graeme and Catherine Thomson.
Peter Mancini
Canada
As regarding your service in Italy....well I found it exceptional. Anthony really impressed me. What I liked most about him was the "No Pressure& technique he employs in hisshowings. I realize that an agent is tempted to apply some pressure to make sure that he doesn't feel that he is wasting his time, ....but that is unfortunately short term thinking. It can prompt a perspective buyer to look for other agents in the hope that he(the buyer) finds an agent he is comfortable with. Had I felt pressured to buy so quickly, I would not have stayed for two days. I liked his honesty in answering my questionseven if the answer could have jeopardized a sale.Feeling that you can trust an agent is of prime importance for me. I felt very comfortable with him and if it is possible I would prefer he showed me more houses this autumn. As to the rest of the staff at EPN in Lisciano, ....they were very helpful and courteous.
Diane Ramo
Dear Alex,
We just got back to NY a few days ago and it's finally sinking in-- we're not in Italy anymore. We had a wonderful trip and we loved Casona Smeraldo. I am very impressed with the care and taste that the Sabatini have put into the house and grounds. No complaints whatsoever. It's a splendid site. I thank you for your care and concern in handling our rental and all our questions, etc. We were also impressed with Anthony Dunkley and will be speaking to him further. Thanks again for everything!
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